Polished by Two Return & Refund Policy

At Polished by Two, every nail set is handmade with care and created specifically for you. Due to the custom and hygienic nature of our products, we are unable to accept returns or exchanges on opened, used, or custom-made nail sets.

Returns & Exchanges

For health and sanitation reasons, all sales are final.

We do not accept returns or exchanges for:

• Incorrect sizing selected by the customer

• Change of mind

• Minor color variations due to screen settings

• Wear and tear after application

• Custom or personalized orders

We strongly encourage customers to review our sizing guide or purchase a sizing kit before placing an order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Photos of the item and packaging

• A brief description of the issue

Once reviewed, we may offer:

• A replacement set

• A replacement nail

• Store credit

• A refund, when appropriate

Lost or Delayed Packages

Polished by Two is not responsible for packages lost, delayed, or marked as delivered by the shipping carrier.

If your package is lost in transit, please contact the carrier directly. We will gladly assist by providing tracking information and supporting documentation when possible.

Custom Orders

Custom Creations are designed specifically for each customer and are non-refundable once design work has begun.

Customers will receive a design mockup for approval before production. Once approved, no additional changes, cancellations, refunds, or exchanges can be made.

Replacement Nails

We understand accidents happen.

Replacement nails may be purchased individually when available. Please contact us for availability and pricing.

Our Promise

Your satisfaction matters to us. If you experience an issue with your order, please reach out. While we cannot guarantee refunds outside of the situations outlined above, we will always do our best to make things right.

For assistance, contact:

hello@polishedbytwo.com

Thank you for supporting our small business and the mother-daughter dream behind Polished by Two.

With love,

Amanda
Founder, Polished by Two

 

Recommended Etsy-Friendly Summary

You can also add this short version to your Etsy policies:

Returns & Exchanges: Due to the handmade and hygienic nature of press-on nails, all sales are final. We do not accept returns or exchanges for sizing issues, change of mind, or custom orders. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will work with you to make it right.