Shipping policy

Polished by Two Shipping Policy

Effective Date: 8/5/26

Thank you for supporting Polished by Two. Every set is handmade with care, and we are committed to delivering beautiful products as quickly and safely as possible.

Processing Times

Processing time refers to the time required to create, prepare, and package your order before shipment.

Ready-to-Wear Collections

  • Processing Time: 3–5 business days

Signature Collections

(Norah, Empower, Pride, Artistry, Together Collections)

  • Processing Time: 5–7 business days

Custom Creations

  • Processing Time: 7–14 business days

  • Additional design consultation time may apply

Processing times may increase during holidays, sales events, or high-volume periods.

Shipping Methods

Orders are shipped through trusted carriers such as:

  • USPS

  • UPS

  • Other available shipping providers

Shipping options and estimated delivery times will be displayed at checkout.

Domestic Shipping

Estimated delivery times after shipment:

Standard Shipping

  • 3–7 business days

Priority Shipping

  • 1–3 business days

Delivery estimates are not guaranteed and may vary based on carrier delays, weather, holidays, or other circumstances beyond our control.

Free Shipping

Polished by Two offers free standard shipping on qualifying orders over $50 within the United States.

Minimum purchase requirements may change during promotional periods.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Failure to collect package

The customer will be responsible for any additional shipping fees required to resend the package.

Lost, Delayed, or Stolen Packages

Once a package has been transferred to the shipping carrier, Polished by Two is not responsible for shipping delays, lost packages, or stolen deliveries.

If your package is marked as delivered but cannot be located, please:

  1. Check with household members and neighbors.

  2. Contact the shipping carrier directly.

  3. Reach out to us if additional assistance is needed.

We will gladly help provide tracking information and documentation when possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review the situation and determine an appropriate resolution.

Multiple Item Orders

Items ordered together may be shipped together or separately depending on inventory availability and production timelines.

International Shipping

International shipping may be available in select locations.

Customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Additional fees imposed by their country

Polished by Two is not responsible for delays caused by customs processing.

Holidays & Peak Seasons

Please allow additional processing and shipping time during:

  • Holiday shopping periods

  • New product launches

  • Sales events

  • Special promotions

We recommend ordering early when purchasing for gifts or special occasions.

Contact Us

If you have questions regarding your order or shipping status, please contact us:

Email: hello@polishedbytwo.com

Thank you for supporting our small business and the mother-daughter dream behind Polished by Two.

With love,

Amanda
Founder, Polished by Two

 

For Etsy, I recommend listing your processing times as:

  • Ready-to-Wear: 3–5 business days

  • Custom Creations: 1–2 weeks

This gives you enough flexibility as a new business while still feeling fast and professional to customers.